Shipping policy

Thank you for shopping at Jajoo.de. We're committed to delivering your order accurately, in good condition, and on time.

1. Shipping Costs

Shipping is currently free of charge for all orders — no minimum order value.

2. Countries We Ship To

We deliver to: Germany, Austria, Belgium, the Netherlands, Luxembourg, and Switzerland.

Note for deliveries to Switzerland: Shipments to Switzerland may be subject to import VAT, customs duties, and handling fees charged by Swiss customs or the carrier. These charges are not included in our prices and are payable by the customer upon import.

3. Delivery Times

Unless clearly stated otherwise in the product description, all items are ready for dispatch. Delivery takes place within 12 business days at the latest (Monday–Friday, excluding public holidays). The delivery period begins on the day after the contract is concluded.

Our products are handcrafted by artisan partners in Indonesia. Depending on the item, your order ships from our Berlin location or directly from our partner workshops; the delivery time stated on the product page applies in each case.

4. Order Tracking

Once your order has shipped, you'll receive an email with a tracking number. Please allow up to 24 hours for the tracking link to activate.

5. Lost or Damaged Shipments

The risk of loss of or damage to the goods remains with us until the goods have been delivered to you. If your order arrives damaged or does not arrive, please contact us at shop@jajoo.de — we will take care of it. Your statutory warranty rights remain unaffected.